Holden Volvo King’s Lynn Achieves Volvo Personal Service Accreditation
We are delighted to announce that Holden Volvo King’s Lynn has achieved Volvo Personal Service (VPS) accreditation.
Volvo Personal Service is designed to make servicing your vehicle quicker, simpler and more convenient. The initiative improves the aftersales experience by reducing waiting times, increasing transparency and giving you a dedicated point of contact throughout your service visit.
At Holden Volvo King’s Lynn, the team has worked hard to make operational changes that take a different approach to the traditional workshop.
Rather than your vehicle being passed between multiple technicians, every service is carried out by two Volvo-trained technicians who work together from start to finish. This allows the work to be completed more efficiently, in some cases halving the service time, while maintaining the exceptional standards of quality and care that Volvo is known for.
One of the biggest benefits of Volvo Personal Service is the closer relationship between technicians and customers. You’ll have a dedicated Personal Service Technician who has worked on your vehicle and knows its history, so they can explain the work that has been carried out and answer your questions.
Achieving Volvo Personal Service accreditation is no small feat. Dealerships typically take around a year to complete the programme, as it requires significant changes to workshop processes and the way teams work together.
Thanks to the commitment and enthusiasm of our technicians, Holden Volvo King’s Lynn completed the accreditation in just eight months.
I cannot thank and congratulate the team enough for their dedication, hard work and collaboration with Volvo UK and the Volvo Personal Service trainers throughout the implementation process. The Personal Service way of working is very different to how technicians normally work and involves far more customer interaction than they would usually be used to. They have all adapted incredibly well and fully embraced this new way of working.
Toby Gould Service Manager at Holden Volvo King’s Lynn
The accreditation reflects Holden’s commitment to continually improving the experience we provide to our customers. By investing in new ways of working and putting customer service at the heart of everything we do, we’re making servicing your Volvo easier, more efficient and more personal than ever before.
Whether you’re visiting us for routine maintenance, a service or repairs, you can now enjoy all the benefits that come with Volvo Personal Service at Holden Volvo King’s Lynn.
To book your next service or find out more about Volvo Personal Service, get in touch with our team today.
